Refund & Cancellation Policy

This policy sets out how payments, refunds and cancellations work for services purchased from F-LINK CONSULTING, trading as Retain with emails. Last updated 23 September 2026.

All sales are final

Our services are bespoke professional work, prepared and performed specifically for each client. Payments are therefore final and non-refundable. This includes change of mind, work already performed and handed over, and unused time on a monthly engagement.

Guarantees on specific packages

Some packages are sold with their own guarantee. Where one applies, it is stated clearly on that package’s own page at the point of purchase, together with its conditions and the period it runs for. Those terms govern that purchase and take precedence over the general rule above. If no guarantee is stated on the page you bought from, none applies.

Cancelling an ongoing engagement

Monthly services may be cancelled at any time by written notice to christophe@retainwithemails.com before the next billing date. Cancellation takes effect at the end of the period already paid for, during which we continue to deliver the agreed work. No part of that period is refunded.

Your rights as a consumer

Nothing in this policy removes rights that cannot be waived by agreement. Where the client is a consumer within the meaning of the French Code de la consommation and Directive 2011/83/EU, a 14-day right of withdrawal applies from the day the contract is concluded. Where the consumer has expressly asked us to begin work during that period and the service has been fully performed, that right lapses; if work has begun but is not complete, an amount proportionate to what has been supplied may be retained. Most of our clients contract in a business capacity and are therefore not consumers.

If we fail to deliver

If we do not deliver a service you have paid for, write to christophe@retainwithemails.com with your name, the company the order was placed for, the purchase date and the payment reference. We acknowledge every request and give a decision in writing. Where we cannot deliver, we refund the undelivered portion to the original payment method.

Complaints and mediation

If you are not satisfied with our decision, write to us again and we will review it. A consumer client may refer the matter free of charge to a French consumer mediator under articles L.611-1 and following of the Code de la consommation. French law applies.

Contact

F-LINK CONSULTING, société par actions simplifiée à capital variable, RCS Melun 814 721 700, 8-10 rue du Dauphin, 77370 Nangis, France. Telephone +33 7 61 92 48 94. Email christophe@retainwithemails.com.