Terms of Services
Terms of Services
Last revised: December 22nd 2025
1. Overview
These Terms of Service (“Terms”) govern the use of services provided by Retain With Emails, operated by F-LINK CONSULTING (“Company,” “we,” “us,” or “our”). By accessing our website or purchasing our services, you agree to be bound by these Terms.
Our services are offered strictly on a business-to-business (B2B) basis.
2. Services Provided
We provide email marketing services for e-commerce businesses, which may include, but are not limited to:
Email flow setup and automation
Ongoing email campaign management
Strategic planning and optimization
Performance tracking and reporting
All services are digital and service-based only.
We do not sell physical products or downloadable digital goods.
3. Service Delivery
3.1 Delivery Method
Services are delivered digitally via platforms such as:
Email service providers (e.g. Klaviyo or similar tools)
Shared documents
Project management tools
Email or other agreed communication channels
No physical goods are shipped.
3.2 Onboarding & Start Date
Service delivery typically begins when payment has been received
Start timelines may vary depending on service scope and client responsiveness (typically 1-3 days).
3.3 Delivery Timelines
Delivery timelines depend on the service purchased. Typical ranges may include:
Email flow setup: approximately 7–21 business days
Ongoing campaign management: recurring delivery during the active service period
Timelines are estimates and may vary based on project complexity, revisions, or delays in client input.
4. Client Responsibilities
Clients agree to:
Provide accurate and complete business information
Grant necessary access to required platforms and tools
Ensure their business complies with all applicable laws and regulations
Review deliverables in a timely manner
Delays caused by missing access or incomplete information may impact delivery timelines.
5. Pricing, Payment & Invoicing
Services are invoiced in advance, unless otherwise agreed in writing
Payments must be made by the invoice due date
Failure to pay may result in service suspension or termination
All prices are exclusive of applicable taxes unless stated otherwise.
6. Cancellation & Termination
6.1 Client Cancellation
Clients may cancel services by providing written notice via email.
For recurring services, cancellation applies to future billing periods only
Notice must be given before the next billing cycle to avoid additional charges
6.2 Company Termination
We reserve the right to terminate services if:
Payments are overdue
The client breaches these Terms
Continued service would expose us to legal or compliance risk
Outstanding balances remain payable upon termination.
7. Refund Policy
Because our services involve time, labor, and digital work already performed:
Services already delivered are non-refundable
Setup fees, strategy work, and completed deliverables are non-refundable
No refunds are issued for partial service periods once work has begun
If a refund is approved at our sole discretion, it will be processed to the original payment method within a reasonable timeframe.
8. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or financial information shared during the engagement, unless disclosure is required by law.
9. Limitation of Liability
To the maximum extent permitted by law:
Our total liability is limited to the amount paid for the specific services giving rise to the claim
We do not provide guarantees regarding results, revenue, or performance outcomes
10. Governing Law
These Terms are governed by the laws of France, without regard to conflict of law principles.
11. Dispute Resolution & Arbitration
Any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by JAMS under its Commercial Arbitration Rules.
Arbitration will be conducted in English
Location will be mutually agreed
Class Action Waiver
You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class arbitration.
12. Changes to These Terms
We may update these Terms from time to time. Changes take effect upon posting on our website.
13. Contact Information
F-LINK CONSULTING
Operating as Retain With Emails
8 rue du Dauphin,
77370 Nangis, France
📧 christophe@retainwithemails.com
📞 +33 7 61 92 48 94
VAT: FR46814721700
Website: https://retainwithemails.com
Last revised: December 22nd 2025
1. Overview
These Terms of Service (“Terms”) govern the use of services provided by Retain With Emails, operated by F-LINK CONSULTING (“Company,” “we,” “us,” or “our”). By accessing our website or purchasing our services, you agree to be bound by these Terms.
Our services are offered strictly on a business-to-business (B2B) basis.
2. Services Provided
We provide email marketing services for e-commerce businesses, which may include, but are not limited to:
Email flow setup and automation
Ongoing email campaign management
Strategic planning and optimization
Performance tracking and reporting
All services are digital and service-based only.
We do not sell physical products or downloadable digital goods.
3. Service Delivery
3.1 Delivery Method
Services are delivered digitally via platforms such as:
Email service providers (e.g. Klaviyo or similar tools)
Shared documents
Project management tools
Email or other agreed communication channels
No physical goods are shipped.
3.2 Onboarding & Start Date
Service delivery typically begins when payment has been received
Start timelines may vary depending on service scope and client responsiveness (typically 1-3 days).
3.3 Delivery Timelines
Delivery timelines depend on the service purchased. Typical ranges may include:
Email flow setup: approximately 7–21 business days
Ongoing campaign management: recurring delivery during the active service period
Timelines are estimates and may vary based on project complexity, revisions, or delays in client input.
4. Client Responsibilities
Clients agree to:
Provide accurate and complete business information
Grant necessary access to required platforms and tools
Ensure their business complies with all applicable laws and regulations
Review deliverables in a timely manner
Delays caused by missing access or incomplete information may impact delivery timelines.
5. Pricing, Payment & Invoicing
Services are invoiced in advance, unless otherwise agreed in writing
Payments must be made by the invoice due date
Failure to pay may result in service suspension or termination
All prices are exclusive of applicable taxes unless stated otherwise.
6. Cancellation & Termination
6.1 Client Cancellation
Clients may cancel services by providing written notice via email.
For recurring services, cancellation applies to future billing periods only
Notice must be given before the next billing cycle to avoid additional charges
6.2 Company Termination
We reserve the right to terminate services if:
Payments are overdue
The client breaches these Terms
Continued service would expose us to legal or compliance risk
Outstanding balances remain payable upon termination.
7. Refund Policy
Because our services involve time, labor, and digital work already performed:
Services already delivered are non-refundable
Setup fees, strategy work, and completed deliverables are non-refundable
No refunds are issued for partial service periods once work has begun
If a refund is approved at our sole discretion, it will be processed to the original payment method within a reasonable timeframe.
8. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or financial information shared during the engagement, unless disclosure is required by law.
9. Limitation of Liability
To the maximum extent permitted by law:
Our total liability is limited to the amount paid for the specific services giving rise to the claim
We do not provide guarantees regarding results, revenue, or performance outcomes
10. Governing Law
These Terms are governed by the laws of France, without regard to conflict of law principles.
11. Dispute Resolution & Arbitration
Any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by JAMS under its Commercial Arbitration Rules.
Arbitration will be conducted in English
Location will be mutually agreed
Class Action Waiver
You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class arbitration.
12. Changes to These Terms
We may update these Terms from time to time. Changes take effect upon posting on our website.
13. Contact Information
F-LINK CONSULTING
Operating as Retain With Emails
8 rue du Dauphin,
77370 Nangis, France
📧 christophe@retainwithemails.com
📞 +33 7 61 92 48 94
VAT: FR46814721700
Website: https://retainwithemails.com